returns & refunds

If we got it wrong — the piece arrived damaged, we sent the wrong thing, or it isn't what we described — you get every rupee back, including delivery, whatever the piece cost. No deductions, no minimum. That's our mistake to pay for.

If you simply changed your mind, pieces over ₹500 can come back. We deduct what you paid for delivery, plus ₹80 for the courier to collect it from your door. The rest goes back to your card.

Pieces under ₹500 can't come back for a change of mind. Collecting them costs more than the piece is worth. This is the one rule we can't bend — but it only applies when there's nothing wrong with the piece. If it arrived damaged or isn't as described, the first rule applies instead, at any price.

She Coins you spent come back to your wallet in proportion to what's returned. We don't charge a restocking fee.

You can cancel any order yourself from My account right up until we hand it to the courier — no reason needed, nothing deducted. The full amount goes back to the way you paid, and any She Coins you spent return to your wallet straight away.

Once a parcel is with the courier it can't be cancelled, but it can be returned once it reaches you.

The window is 96 hours — four days — and it starts when the parcel reaches you, not when you ordered. A slow delivery never eats into your time to decide.

Start it from My account → your order → return something. Pick the pieces, tell us what happened, and you'll see exactly what you'll get back before you confirm.

Pieces need to come back unworn, unwashed, and with any tags still attached.

When you tell us a piece arrived damaged, wasn't what you ordered, or isn't as described, we ask for photographs and a short description of the problem. You can attach them in the return form.

It isn't a hurdle — it's how a person can look at it and settle it the same day instead of sending the parcel back and forth. These claims go straight to our support team rather than through the automatic process, and someone replies within one working day.

Jewellery and any pierced item can't be returned for hygiene reasons — unless it arrived damaged or wasn't what we described, in which case it can.

Signs of wear beyond trying a piece on, alterations, or damage that wasn't there when it left us mean we may not be able to accept it. We'll always tell you why, and send it back to you at our cost if so.

Because every piece is pre-loved, the honest wear we describe and photograph on the product page isn't grounds for return on its own. If it's worse than we showed, it is — tell us and we'll put it right.

Once the piece is back with us we check it and refund within 2 working days. The money returns to the original payment method and usually lands in 5–7 working days, depending on your bank.

Nothing is refunded before the piece is back with us, except when the fault is ours — then we don't wait.

Donations aren't sales, so nothing here applies to them. You can cancel a scheduled pickup any time before it happens from your donations dashboard.

Write to business@shethriftss.com with your order reference and we'll sort it. We'd always rather fix a problem than win an argument about a policy.

Nothing on this page takes away rights you have under Indian consumer law. If a piece is faulty or not as described, those rights apply whatever it cost.